First Arriving Dashboards & Websites Status - First Arriving Dashboards - Partial outage with Active911 for real-time alarms

First Arriving Dashboards - Partial outage with Active911 for real-time alarms

Incident Report for First Arriving Dashboards & Websites

Resolved

This issue has been resolved with Active911.

Posted Nov 19, 2020 - 16:08 EST

Monitoring

We have been notified by Active911 that a fix has been deployed for this issue. We will continue to monitor traffic and clients to ensure that alarms are showing from impacted clients.

Posted Nov 18, 2020 - 14:19 EST

Identified

We have identified the issue impacting select users that are utilizing Active911 for real-time alarm notifications on their Dashboards. We will continue to update this page as the fix is applied to users.

Posted Nov 17, 2020 - 22:14 EST

Investigating

We are currently investigating an issue that could impact some customers utilizing Active911 for real-time alarm integration on your First Arriving Dashboards. We will update this incident once the issue is resolved.

Posted Nov 17, 2020 - 17:47 EST

This incident affected: First Arriving Dashboards (Third Party Integrations Status).